Benefit Speaks!

Patricia Caro <patriciac@benefitcosmetics.com>
Mon, Nov 22, 2010 at 12:37 PM
It’s war at the makeup counter


Hi,

I read your blog post about your recent visit at a Benefit counter and I would love to help. Can you please let us know where this happened so we could follow-up? We really appreciate your feedback and want to improve your shopping experience with Benefit Cosmetics.

Best,

Patricia Caro
Customer Care Manager
U.S. Benefit Cosmetics
415-281-6504
F 415-520-6479
www.benefitcosmetics.com

~

Dear Patricia,

I’m glad you want to help. My view is that a reprimand to this one sales assistant is not going to change things, nor will it undo my distress over the experience.

I would love to talk to you over the phone, and perhaps we can brainstorm.

My cellphone # is xxxxxxxxx

best,
xxxxxx (Sister Wolf)

~
Patricia Caro <patriciac@benefitcosmetics.com>
Tue, Nov 30, 2010 at 9:35 AM
RE: It’s war at the makeup counter


Good morning [Sister Wolf]

My apologies for not getting back to you sooner, I was out of town for a few days with limited access to my email. Your comments and feedback were sent to the regional manager and she will take care of discussing this with the beauty advisor. If you would like for me to forward anymore comments or suggestions, please feel free to send it to me so I can pass it along.

Thank you and Happy Holidays!

Patricia Caro
Customer Care Manager
U.S. Benefit Cosmetics
415-281-650
415-520-6479

www.benefitcosmetics.com

~

Huh? What did I miss? Suggestions?

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