Today I went out to a mall and ordered a cup of normal coffee. As I walked away with my small black coffee, I heard a woman order a no-foam non-fat decaf extra-hot latte. I think there might have been one more requirement but I can’t remember it. This underscores the fact that I’m way too stupid to get work as a barrista.
Why the fuck do people have such perfectionist needs when it comes to coffee?! What the hell is wrong with these people?? Why do they feel so entitled to reel off a string of detailed instructions for a cup of coffee, that another human being has to then prepare TO THE LETTER?!?
I would be mortified to appear this fussy about anything. Why aren’t these coffee prima donnas embarrassed?
My own theory is that they didn’t get enough of Mommy’s attentive pampering so now they’re going to take it out on some helpless coffee server who can’t spank them or send them to their room.
Let’s hear your theory.
Ufff… when I worked as waitress during my last year at university, we had one hour per day full of goverment employees, which are one of the most stressing and unkind customers you can have. One of them was the kind of “decaf coffee with non-fat non-heated milk, saccharine instead of sugar, please, I am on diet”. I always wanted to ask the lady what kind of diet it was, that did not allow regular milk and sugar, but allowed the XXL croissant she had with her fucking coffee… Idiots are everywhere.
If she wanted a non-fat coffee why didn’t she just order a small black coffee? You can’t have your cake and eat it and stay slim ! I’m with you on your theory. Plus I once asked for my coffee with cream to pour in instead of milk because I was feeling lavish, except it came with a tower of squirty cream on top…
I could not agree with you more. I used to think it was an American thing, but it’s becoming that way in the UK too.
I once stood in a very long line for coffee in New York as a man loudly insisted remake his iced coffee creation because the barrista had put three, rather than two, ice cubes in his coffee (taking a cube out was not good enough). How does a person get that self centred as to think his marginally different coffee request is more important than his duty to make the line move?
it isn’t that bad here in Scotland yet, but it’s way more complicated than it used to be. But then that’s the fault of the coffee chains giving those options! For years and years people were quite happy with black or white, maybe the occasional cappuccino or expresso if you went somewhere fancier or if it was an Italian cafe… but then the chains arrived. Give people too many options and they demand even more.
Remember that Steve Martin movie where he orders some ridiculous coffee arrangement with a twist of lemon?
Being demanding about coffee makes people feel Special and In Control.
Don’t ask me why.
Meanwhile, did you watch Kate and Will’s Big Day? Thoughts?
Ugh “extra hot,” are they serious? That’s ridiculous. Non-fat milk is disgusting. And those frappucino drinks are horrible. I see people drinking those gross green tea ones, which look disgusting.
I have never got the whole ‘let’s see how many silly words we can put in front of the word “coffee” idea’. But then I will admit I’m quite a coffee snob – I don’t tend to order it in cafes, but have proper ground beans at home instead. As long as it is fresh and I can add sugar though, then I’m happy. Ergo why my blog is called ‘Clothes, Cameras and Coffee’ – not ‘Clothes, Cameras and skinny frapuccino with no milk Coffee’.
Do you know of the writer Charlie Brooker? He wrote a very funny article about arrogant customers here – http://www.guardian.co.uk/commentisfree/2011/apr/04/charlie-brooker-shop-snobs
I once watched a co-worker of mine flip out because the barista misheard his order & gave him a venti instead if a grande (which, in human terms, is a large instead of a medium). I could not understand his anger at the error. So you were given a large but that’s bigger than you wanted? No one said you had to drink the whole thing, you gluttonous fuck! Ugh. People with such specific needs for their coffee nauseate me. Get over yourself, you pompous fuck. It’s just coffee.
I blame Starbucks!
They are pompous fucks, but the coffee shops perpetrate the pompousness, so they can charge you some crazy money for a cup of brown liquid. I don’t go to Starbucks because I don’t understand the lingo, don’t know what’s a venti, why a grande is not a large and why they have to be so huge that they are close to a gallon. I was once asked to find store managers for Starbucks, one of the requirements was “they need to live and breathe Starbucks coffee culture”. Please!
There is plenty of pompous fucks in Canada, but also a lot of people who go to Tim Horton’s for a “double-double” – double cream, double sugar”, and that’s it, no non-fat milk heated to +89C and foamed with your left hand.
By the way, I find that people in Ottawa, which is full of government employees, are much much nicer that in Toronto, which is full of investment bankers.
I think its an American thing. Freedom of Choice apparently means a LOT of choices or you might as well become North Korea.
There is a name that Barristas (and smart arse waitresses) have for those no foam decaff, skim milk latte yokes – its called a “Why Bother?”
OK – I’m going super honest here. I’m one of those people. My drink of choice: skim, dry, extra-hot, double-shot cappuccino. I am not evil. I am not impolite. I’m just a person who doesn’t want to pay $3.26 for something that doesn’t suit me. And I have very specific feelings about coffee and its ability to change the quality of my day if it’s just the way I want it to be.
I tend to go to the same (serious) coffee places and the barristas know my order without asking. The one time I was super embarrassed to order though – was when I got a decaf. That seemed beyond the pale.
PS: I love whole milk. I just don’t like the mouthfeel of fat with espresso. I also like everything – from soup to food – that’s supposed to be hot to be EXTRA hot. My husband calls me asbestos-girl.
Just giving you the flip side perspective.
Sister I should be packing because I am moving today, but this is WAY more important. I really feel like true coffee is black espresso, neat. I feel sheepish when I have to order a half-decaf Americano for my co-worker. I make a point of saying the decaf is NOT for me.
I think it’s the Starbucks thing having filtered down to all coffee shops.
Oh, and I love how the coffee lady/guy always seems relieved when I just order a plain black coffee.
K-line? What is a ‘dry’ coffee?
The only Starbuck I like is the one from Battlestar Galactica -coffee tends to make me queasy.
But I agree with K-Line- if a store is charging you the moon for it and pretending it’s sprinkled with fairy dust/is artisanal/whatever, a little nitpickiness is to be expected (not that anecdote about the three ice cubes instead of two, though- that’s just plain bratty).
Oh, and my theory re: why people act out in coffee shops is just that people are spoilt for choice and have the opportunity to get away with being a dickweed to the barista. Which is not that different from your theory, Sister.
Dry means it’s made with very little milk. It’s almost like an espresso with a smidge of milk but tons of foam. (Incidentally, it stays hotter longer.)
So funny you’ve written about coffee. I haven’t had a cup (some sips here and there) in over three years, since I ended up in the hospital with a heart rate of 170 (yes, I did drink six cups a day).
I left out the part that I dreamed of drinking it last night, that’s the funny part. I actually had a dream about drinking coffee. I’m off to play taxi driver now.
I order a medium decaf 1/2 pump classic syrup (basically sugar) cappuccino is that so bad?
A lot of it feels like a contrivance, “Oh I’m so interesting and culturally knowledgable because I know soooo much about coffee”. I once had some guy order a 3/4 decaf 1/4 espresso from me. I did my best with the measurements (it was only one shot) and laughed to myself. I have never had a problem with people wanting what they want the way they want it, those drinks are kind of pricey after all. However, In my coffee experience generally the longer the order, the bigger the asshole. (That goes for both sexes).
It’s a control thing. As our lives become more and more chaotic we tend to overcompensate and become anal about the little things, such as coffee. Sure, this doesn’t apply to everyone, we each have our own defence mechanisms, some cope better than others. The coffee ordering is a symbolic empowering moment, so some exaggerate the order so they can feel more in control. But what do I know, I don’t even drink coffee 🙂
My theory is that these people simply don’t like coffee very much; if you’ve got to load it up with milk and sweetener then you’re not really tasting the coffee anymore. I’d rather pay $3.25 for a really excellent cup of black coffee then the same amount for mostly milk — or air, in the case of foam.
The best part of the night whan I worked as a waitress was when I would ask the other shit units of the world, “you fuckoffee?”
Only sometimes would they realise that I had told them to fuck off instead of asking them if they would like coffee, but I would smile sweetly and just repeat the question with slower delivery and less pronunciation on the uck bit when they said ” i beg your pardon?”
LOL @ you fuckoffee!
If i have to starbucks, i order small medium large. None of this grande venti nonsense for me.
Seriously, it ruins people’s DAYS to not get the coffee the way they want it? Sorry, but WAH. I personally can’t stand when people think that they can’t survive without coffee. White person’s problem.
I only drink tea there. I can’t even tell you how many times baristas have messed up “hot tea” and “tea over ice, no sweetening.”
By the way, I’m in agreement over hating the Starbucks sizes. They make no sense whatsoever, and I hate them for giving me Tall drinks when I ask for a small. They know very well what I’m saying, and yes, they have a “short” cup. HATE Starbucks.
I completely agree with Audi. If just plain coffee doesn’t taste good to someone, they probably don’t really like coffee!
I only ever get a small black coffee. NO SUGAR OR MILK EVER! 🙂
People think i am strange, or that black coffee is gross/bitter!
Goodness, I just realized I used exclamation marks in each one of my sentences in my previous post….I think I actually have had too much coffee today haha.
I think if you are paying $4 for 30 cents worth of ingredients, you should be able to get the stupid thing as perfect as you want it. Think of it as couture coffee, not pret-a-porter.
The flip side of this is that I have had to argue hard to get my favorite coffee drink (iced coffee) because it is so simple that some people can no longer understand it. They’re like “How many shots? With foam? With whip?” No. Ice. Coffee. End of story.
Sue bob: iced coffee should be made with ice cream. And coffee. Xx
i used to be afraid to order in a starbucks, besides hating to pay so damn much for coffee…no idea what people were saying and felt pressured to HURRY. So I’d get ‘what she’s having’…
now i just drink tea and marvel at the crap taken by the Barristas/coffee gods/goddesses who seem to just carry on – i hope they do spit in some of the cups of the total a-holes.
Agree, agree, AGREE!
Thank you for this post. I wouldn’t last a day with stupid coffee requests like the ones we’ve all overhead.
Whenever I’m in an airport or Barnes & Noble, I usually see long lines of people ordering custom-made coffee-based concoctions at Starbucks. Whenever I go to any coffee bar and order, it irks me to be asked, “What flavoring would you like with that?” Flavoring? I still don’t even know what a frappa-something means, and I don’t want to know. It sounds idiotic.
It’s a sad state of affairs in our American culture when the masses start treating coffee like it’s a dessert, or something onto which they can project their anal-retentive, prima donna sensibilities.
I used to be a barista and these customers would drive me nuts.
I’m what you’d call a “coffee snob” and can not see the point at all. It’s just destroying how the coffee should taste – which is good!
Extra hot? your milk is now burnt. It’s not surprising you need extra sugar to mask the taste.
Decaf? if it’s not the highest quality decaf, you’d be better off drinking water – most decaf tastes bitter, chemically and stale.
Theres a funny quirk here in Western Australia v. the eastern states with a drink called a “long macciato”, in WA it’s essentially a double shot latte whereas in places like melbourne a long mac will get you a double espresso, with a few drops of warm milk and the subsequent foam that comes with it.
I will admit, I’m slightly fussy as I only drink soy milk. I’ll ask the barista what soy they use. If it’s not my preferred brand I’ll get a long black 🙂
I once came up with the Coffee Inverse Proportional theory – the more options you have for coffee the worse it is, so if you go to a cafe and they have four options for coffee you can guarantee that they coffee will be great. Once you start adding orange-mocha-frappa you might as well be drinking effluent.
New Zealand has the best coffee, hands down because we don’t let people get away with this extra frappa bullshit
E, I think you might be about right.
http://www.youtube.com/watch?v=nQWNGLv8w74
Whenever I hear complex coffee orders, I automatically visualise this billion year old Flash animation (go to 3.30 if you don’t want to watch 5 minutes of Italian/European in-jokes).
Personally, I think overly complex coffee orders are largely a new way to be a wanker. First wine, then beer, now coffee? Generally, these OTT orders don’t even enhance the flavour of the coffee – it just hides it with de-caffination and caramel sugar syrup or whatever.
Having said that, I’m a total coffee snob. I like my regular, Elixir (if anyone from Perth, Western Australia reads this and likes coffee- go there) because they know their shit. They blend and roast their own beans every morning, and they experiment with different methods like cold press. But it’s all about the taste of the coffee. Not some frankenstein sugared bullshit.
australia has a pretty big “coffee culture”.. where i am from, thankfully starbucks hasnt taken over here the way it has in the US. i’ll always appreciate a good coffee shop and good baristas.
i worked as a barista and didnt mind complicated orders if the people ordering were nice and friendly. the rude customers, however easy or complicated their order, irked me more.
for reference, i like short blacks or skinny vanilla lattes. really not that complex.
^great, now you’re being spammed by coffee, Sister!
Rach – I’m in Perth, Where is Elixir?
A consistent top on my list is Tartine in Trinity Arcade. I also recently tried the coffee at Mrs S Cafe in Maylands and it’s divine. Great Coffee is usually the realm of dedicated cafe’s. Good food and good coffee is a real treat
Being a picky pain in the ass is the American way. Starbucks has built their empire on catering to these fussy crybabies and that’s why we pay them. I say it’s ok as long as you
1. speak slowly and clearly when placing an order
2. have money in your hand instead of your phone
3. DON’T BE A DICK
4. tip your barista
P.S. I don’t drink coffee so I’m pretending this conversation is about hamburgers.
The chains that serve these multi-hyphenated coffee options created this silliness. And they created the silly names. You can’t even ask them for a large coffee without getting a look of disapproval, like you haven’t bothered to learn this important new language.
The *$ revolution has made most traditional black coffee drinkers question anyone with foam on their brew! These sugary latte lovers have been predisposed to the specialty coffee phenomenon through peer pressure of sorts 🙂 However, if they did not order these super espresso-based beverages or gourmet coffee beans, artisan roaster folks like myself would not be able to make living. Thanks for understanding! 🙂
You might enjoy this 2007 piece by the famously grumpy literary/legal scholar Stanley Fish: http://www.nytimes.com/2007/08/06/opinion/06iht-edfish.1.7000425.html
If only more places were like my favourite independent coffee shop.
Customer – “Can I have a vanilla latte?”
Owner “No. Would you like a cup of proper coffee?”
I drink Instant Coffee. I make it myself. That’s how I roll.
If I buy one when I’m out I ask for, “One coffee please-medium, in a takeaway cup.” Polite smile.
To which the response is, “Huh?” Bemused face.
Me: “Ah, one coffee, medium, take away. Thank you.”
Them: “Um…what kind of coffee?”
Me: “A normal one. Coffee, sugar, milk, hot, medium, papercup, lid. Cheers.”
I’m from New Zealand and we have plenty of coffee hipsters proclaiming their specific coffee needs [Is it carbon footprint free? Is it fair trade? Is each bean individually roasted by a flame-haired virgin who plays the harp?] and magic ingredients [completed in THIS order ONLY] to make it an acceptable form of drinkable beverage….while they drive overpriced, gas-guzzler cars, park in handicap spaces, proclaim intolerance to every food but organically grown carrots, speed in the carpark, take their kids to fine dining restaurants, dodge paying taxes, wear sweatshop threads, live in oversized homes with nannies and cleaners and are generally walking around with a permanent “I smell shit!” look on their faces. They are generally idiots who like to make people in the service/trades/retail industries feel inferior and remind them of their place-TO SERVE!
Then, some people just have a particular coffee they really enjoy-just because. They’re still idiots because they ruin my argument 🙂
Well, when I drank coffee it was only black. Any other way is ridiculous.
Now I drink tea, preferably Earl Grey.
Next…..
just pure and simple douchery. there shall be no analyzing these fucks. here’s to hoping she dropped it in her lap.
2. have money in your hand instead of your phone(Sandra B)
I can’t agree with this enough. When you walk into an establishment to do any kind of business, get off your phone you unimportant asshole!
I only buy coffee drinks out occasionally and when I do it’s a double tall capuchino. That’s just a regular small with an extra shot of espresso. (People who say Xpresso drive me nuts, so many where I’m from) I feel like that’s enough of a pain in the ass twice a month. I can believe these people spew this coffee bs every morning.